Rum Charles delivered a keynote presentation at our recent Executive Assistant/Personal Assistant Melbourne Summit on the subject of ‘Avoiding the Stress Trap’. Rum’s presentation was excellent and had the audience’s full attention from start to finish. What was particularly impressive was Rum’s ability to speak at length on individual challenges offered by the audience rather than deliver a prepared speech. This ensured a real connection with attendees and a very personal approach which added additional value to his participation.

Here are a selection of comments received from attendees at the summit;

“Rum was very entertaining and I took away a lot of tips from his presentation”

“Rum was an absolute delight! His presentation was very lively, humorous and extremely informative. I welcome an opportunity hopefully in the future to learn much more from another of Rum’s inspirational presentations!”

“Have already read Rum’s book, which is a great reminder of his session”

“Very upbeat and relevant. Very important in todays world. A lot of presenters are stuck in the old days and need to move on”

“Rum was a fantastic speaker, I could listen to him talk all day, he was so engaging. The room was on such a high!”

I can’t recommend Rum highly enough and I know he would add value to any event he participates in.

-Doug Power, Program Director EA/PA Series of Events, IQPC

Campbelltown City Council

“I attended a Local Government Seminar in Adelaide, where Rum Charles was the Speaker. I have attended many seminars in my 7 years with local Government. I have never left a Seminar where the speaker stays in “your head” for some time after. However this is what happened, Rum is engaging and entertaining, he has an infectious enthusiasm for what he does that you just can’t help but be inspired by him.”

– Karen Cook.Compliance Officer/Fire Prevention Officer.

Victorian Local Governance Association

“On behalf of all at the VLGA, thank you for conducting a masterclass at our Essential Councillor Retreat at Torquay last week.
The masterclass was highly engaging and I am confident that those who attended were provided with some guidance and understanding around the role of social media and how to maximise its use. Those who attended not only greatly appreciated the session, but took away some key messages for their respective local governments. Your willingness to take the time to participate is greatly appreciated and valued, and we look forward to working with you again in the future.”

– Maree McPherson, CEO


“This conference has set a benchmark of benchmarks for conferences! All the more for your contribution to the success. Thank you for your preparation and delivery at the conference. There was so much positive feedback that it would be understating how much benefit and value was derived from the whole conference.”

– Pauline Webb

National Local Government Customer Service Network

The NLGCSN Tas Chapter would like to thank you for your excellent presentation of Customer Focus Tools Based Training Program at Riverside in Tasmania which was motivating, entertaining and thought provoking.

Your unique high-energy style provided a refreshing perspective on customer focus and your approach – knowing the specific issues we deal with in local government, providing tips on how to make the most of challenging situations and making us laugh – made the day an outstanding success.

The feedback on both the material you presented and your techniques was overwhelmingly positive. And, best of all, everyone was inspired to take action.
We look forward to working with Rum on other training programs.

Metcash Limited

“Indigo Training conducted these courses with extreme professionalism and real enthusiasm. Feedback we have received from managers and employees, trained alike, has been extremely positive and results have been visible since the training. We are now planning to continue with other sessions this year to cover new employees and those who were unable to attend over the last 12 months.”

– Julean Lipsham


“Somfy has engaged the services of Indigo Training on a number of occasions over the past 4 years to assist Somfy in training our customers. The training sessions focused on giving the members of our retail network the sales skills and tools to be able to promote motorised window coverings to their customers. At all times I have found Rum to be one of the best facilitators I have ever worked with.
He has an amazing ability to motivate and inspire, whilst educating and empowering attendees. I would have no hesitation in recommending Rum and Indigo Training to others.”

– Alistair Grice

Monash City Council

“In local government, the key to a productive work force is people…not the product. Rum Charles delivers a fascinating program of fresh ideas that enhance individual communication skills at all levels of any organization. I found Rum’s seminars engaging, educating, energizing and motivating. His ability to connect, guide and bring out the best in both individuals and teams is outstanding.”

– Jodie Harrison

Latrobe City Council

“Rum is a very an energetic and motivational speaker who keeps you captivated throughout his presentation. His key message ‘attitude influences the customer focus culture in an organisation’ was very relevant. I have read Rum’s Biography which is truly inspirational. His presentation was enjoyed by all and positive feedback was received.”

– Tessa

Porter Davis Homes

“Rums ability to engage, entertain and deliver core messages is not often seen with many other training professionals. He has a genuine passion for what he does which shows in his professionalism, research and delivery. He is a true generalist and adaptable to a wide range of audiences and training topics. A great investment for any team or company wanting to take things to the next level. Everyone leaves with a smile after a Rum Charles session.”

– Krista Hunt