Conflict Resolution Training

Description:

This course is designed for all team leaders, managers and HR personnel and is designed to equip managers and individuals with the professional skills required to effectively manage conflict in the work environment.

Well rounded professional development training must include an effective understanding of conflict. Conflict is present in all organisations. In any situation where people interact, there is the potential for disagreement, challenge and conflict. Managing conflict skillfully and constructively is both a valuable interpersonal skill and an increasingly vital management skill for providing opportunities for positive change and development within the organisation.

This course develops skills for identifying and resolving conflict in an empathetic manner.

Duration: 1 day

Learning Outcomes:

• A full understanding of Empathy
• A full understanding of the nature of conflict
• Practical skills to stay calm in an aggressive situation
• Practical tools to get the aggressor to talk about the real issue
• Understand and implement Non Confrontational Language
• Practical Negotiation Skills
• An understanding of the implications of your actions throughout the organisation